Complaints and compliments

We really value all compliments and complaints as they help us to continually improve the support we can provide to people.

If you have a comment or compliment we’d love to hear from you, you can email, write or speak to your support worker or their line manager. Contact details are here.

We’d also really like to hear from you if you haven’t been so happy, so that we can hopefully improve not only the service that you are receiving but also support that others will receive in the future.

We have a straightforward process for working through a complaint which is laid out in our complaint procedure which works alongside the complaints form.