Whether it’s due to homelessness or poor mental health, the number of people experiencing a crisis is on the rise. Connection Support is a Charity that believes in a future where people are free from crisis. But for the times when crises do happen, we’ll be there to help every step of the way.
Does this sound like something you want to be a part of?
We are recruiting for a Business Support Administrator to join a small, friendly team of people in the Business Services Department.
The impact you will have
You will play an important role by being the first point of contact for our visitors to the office, and taking calls from our clients and external agencies, signposting them to the support or department they require. In addition, you will record, update and maintain critical client data onto our bespoke database.
Ensuring service level agreements are met, you will create and maintain monthly or quarterly service reports, analyse and review data, and recommend reporting improvements.
You will assist with the smooth running of the office, by supporting and liaising with team managers and other departments across the organisation.
This role will be based at our office in Wolvercote, Oxford.
The details
Contract: Fixed Term until March 2026
Hours: 22.5 hours per week, across 3 or 4 days, two of the days must include a Thursday and Friday.
Salary: £24,397 – £25,865, pro-rata, dependent on experience
Closing date: Thursday 27th March 2025
Interviews: We will be holding introduction calls on Wednesday 2nd April, and interviews will be held on Wednesday 9th April at our office in Wolvercote.
What do we need from you?
Your professional experience should include working as an administrator, maintaining information systems and databases, answering and transferring calls, and you are confident in using Microsoft Office applications, including Outlook, Word and Excel.
You don’t mind getting stuck in to help the team, have a high attention to detail and understand that organisation is key when prioritising work. You also have excellent listening skills and enjoy getting to know people to build effect working relationships.
You will be required to attend meetings occasionally at our other offices, which are located in Bletchley, High Wycombe, Aylesbury, and Banbury, therefore you must be happy to use public transport or have your own vehicle.
What we offer in return
Connection Support is committed to equality of opportunity, to being fair and inclusive and ensuring everyone is treated is valued, treated with respect and has a positive experience.
We welcome applications from all backgrounds and underrepresented candidates, including but not limited to Black, Asian, ethnic backgrounds, people with disabilities, neurodivergent people, LGBTQI+, men, women, and people with lived experience.
We have been named as one of the top 10 charities to work for in the UK by Best Companies and offer fantastic benefits including 30 days annual leave (pro rata for part time), plus bank holidays, sick pay, and an enhanced benefits package which includes cover on health benefits, eco travel incentives, childcare discounts, retail discounts and much more.
Should you need additional support with your application or require adjustments to any part of our recruitment process please don’t hesitate to ask. We are more than happy to help, drop us an email or call direct to discuss your requirements.
Connection Support is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
Connection Support is committed to eliminating discrimination and encouraging diversity amongst our work force. Our aim is that our team is truly representative of all sections of society. We would ask if you could take 5 minutes to fill in the Diversity form by clicking on the link below. The information provided will be used for statistical and monitoring purposes only.