Direct Payment Support Services

The Service

Our Direct Payment and Employment Support Service works alongside people wishing to receive their Personal Budget as a Direct Payment to design, choose and manage their personally tailored care and support. We provide information and advice in understanding how a Direct Payment can be used, and assist people to find and employ their own care and support staff (Personal Assistants). We have created free useful resources including FAQs and downloadable documents.

What can we help with?

Support people to understand how a Direct Payment can be used and the options available 
Help people in all aspects of finding and employing a Personal Assistant and access a Payroll Service 
Provide a helpline for any Direct Payment issues or enquiries
Hold clients Direct Payment monies and make all necessary payments on their behalf
Provide a wide range of information, support and advice if you wish to, or are thinking about employing your own personal assistant
Run a payroll service to calculate wages and tax payments for the people you employ
Help people complete Direct Payment spend information to the Council on a quarterly basis 

Here is a helpful guide to Support Planning for you to download.

We do not:

Provide social or personal care ourselves through this service or make decisions on people’s behalf. We are also unable to advocate for people with undertaking complaints.

Do you meet the criteria?

Direct Payment and Employment Information and Advice is available to anyone receiving a Direct Payment or considering using a Direct Payment to employ someone
All other services have to be authorised by your Care Manager

How do we work?

Our support is aimed at helping people to get the best possible outcomes from using a Direct Payment to create more tailored and flexible support arrangements. 

We can support you in a way that suits you best and helps you become confident and empowered with your responsibilities with using Direct Payments or with being an employer. Our support is delivered in various ways – home visits, phone, email and Skype. 

How can I apply?

Referrals to the service are via your Care Manager or Social Worker. However, a referral from your Social Care or Health Care professional is not required if you have received employment advice and support from our service in the past. 

People who have a Direct Payment can use the Direct Payment and Employment Helpline without a referral.

Contact us

Helpline\General Enquiries: 01908 101346. Open Monday to Friday 10am to 1pm or

Holding Account: 01908 101347 

Payroll: 01908 101348 

Who is the service funded by?