Direct Payment and Employment Support Service

The Service

Our Direct Payment and Employment Support Service works alongside people wishing to receive their Personal Budget as a Direct Payment to design, choose and manage their personally tailored care and support. We provide information and advice in understanding how a Direct Payment can be used, and assist people to find and employ their own care and support staff (Personal Assistants). We have created free useful resources including FAQs and downloadable documents.

What can we help with?

Support people to understand how a Direct Payment can be used and the options available to help manage the money
Help people in all aspects of finding and employing a Personal Assistant and access a Payroll Service
Offering Skill-Up programme so you can be more confident in using Direct Payments or to understand responsibilities as an employer
A Helpline for any Direct Payment or Employment issues or enquiries
Connect-Up – an opportunity to meet other Direct Payment users and contribute to local Direct Payment policy and practice in Oxfordshire

We do not:

Provide advocacy or social or personal care ourselves through this service.

Do you meet the criteria?

Direct Payment and Employment Support Service is available to anyone who has been offered a Direct Payment from their local Social Services department or from their local NHS. Referral to the service is via either a Social Care or Health Care professional.
A referral is NOT required to access our Helpline or Connect-Up meetings.

How do we work?

Our support helps you to live your life to the full and pursue your aspirations. We will help you see how a Direct Payment can support you and your family to live this life.

We can support you in a way that suits you best including home visits, phone, email, Skype. Our Support Facilitators will support you in a way which enables you to take control of your Direct Payment and manage the services you choose to arrange. They can provide as little or as much support as appropriate to help you achieve this.

How can I apply?

To use the Direct Payment and Employment Support Service you need to be referred to us by your Social Care or Health Care professionals.

However, if you receive a Direct Payment you can use the Direct Payment Helpline for free, without a referral.

Contact us

Helpine: 01865 410307. Open Tuesdays and Thursdays 10am to 1pm.
Alternatively, email us at

Connect-Up Direct Payment Network group.

You can self-refer to join this network group please email Ann Cummings or call 01865 410307.

Purple Support Services

Payroll Service and Managed Account Service is provided by Purple. You can contact them direct using the details below:
Call: 01245 392300
Payroll Enquiries –
Managed Account Service Enquiries –

Who is the service funded by?