Direct Payment and Employment Support Service

Our Services

Our Direct Payment and Employment Support Services are offered to people in Oxfordshire who receive a social or health care budget to buy services. You are seeking help with managing the money and making payments. 

We also offer to help people wishing to set up more tailored support arrangements from employing their own personal assistants (PAs) and provide independent information and advice in all aspects with how a Direct Payment can be used and the benefits and responsibilities of being an employer.   Our services can be purchased from a Direct Payment and there are various support options with pricing below.

We have created free useful resources including FAQs and downloadable documents.

What can we help with?

Find and recruit Personal Assistants and employment advice and support. 
A Payroll Service to administrate wages and pension auto-enrolment.
Manage the Direct Payment funds in a dedicated Holding Account for you.

Our Direct Payment Support Services

Connection Support is an experienced independent provider of Direct Payment support services. We have extensive knowledge of using Direct Payments in a way that is more relevant to individual circumstances and have helped many people in Oxfordshire to successfully use them. We also understand the challenges involved with setting up care and support arrangements and offer to support people in a way that gives them time to digest complex information and builds confidence with using a Direct Payment or becoming an employer.

We have compiled the following Direct Payment Support Options:

Managed Account Service

Helping people administrate their Direct Payment money and make payments to services, including employed PA’s on their behalf. Offering advice with using services, providing people with statements of their DP income and spend and submitting monitoring information to the Council every quarter.

Cost per year
Standard Cost £412.82 per person.
Cost inclusive of Payroll Service £648.72 for up to 2 employees. Additional employees £58.98 per employee

Payroll Service

Administrating PAYE on behalf of the employer, supporting with pension auto-enrolment set up and advising with making payments into a pension scheme and to HMRC.

Cost per year
1-2 employees £306.67 per year
Additional employees £58.98 per year, per employee.

Recruitment & Employment Support

Helping people advertise, recruit and budget for PA’s, create job descriptions and employment contracts and advise in all aspects of the role of the employer and the responsibilities involved. Employers also receive regular information bulletins and updates to assist them with managing their on-going responsibilities.

Cost per year
Employing 1 PA £342.06
Employing 2 – 4 PA’s £507.18
Employing 5 or more PA’s £731.29 Additional PA’s £58.98 per employee.
Cost of Payroll Service if included with this service – £271.28 for up to 2 PA’s Additional employees £58.98 per employee.
Enhanced DBS Check £50.40 per application.

Connection Support will send you an invoice after working out the best support package for your needs.

How can I access your services?

You can contact us directly. We suggest you call or email our Helpline. If you know which service you’d like, that’s great but we are here to advise you.

Contact us

Call our Helpline and speak to our Specialist Direct Payment Team. Open Monday to Friday 10am to 1pm (ex. Bank Holidays).

Call: 01908 101346